Privacy Policy — Repair Dekho
Privacy Policy
Your privacy is our top priority. We ensure your personal data is handled with complete confidentiality and security.
1. Information We Collect
We collect only the information required to process your repair request and provide a seamless service experience.
- Your name and contact number
- Email address and communication history
- Device details & issues reported
- Location for pickup/drop services
- Payment & invoice records
2. How We Use Your Information
Your data allows us to offer fast, reliable, and accurate mobile repair services.
- To verify your identity and book repair services
- To contact you regarding repair progress
- To share technician arrival details
- To generate invoices and maintain service history
- To improve platform experience through analytics
3. How We Protect Your Data
Your data is encrypted and securely stored following industry-standard protocols.
- SSL encrypted communication
- Role-based access for employees
- Regular security audits
- Protected server infrastructure
- Data never sold or shared with third parties
4. Cookies & Tracking
We use cookies to improve website performance, speed, and overall user experience.
- Session cookies to remember your selections
- Analytics cookies to improve UI/UX
- No third-party ad tracking cookies used
5. Communication & Alerts
We send essential updates only, no spam. Communication includes:
- Repair confirmation messages
- Technician arrival alerts
- Repair completion updates
- Warranty and invoice details
6. Your Consent
By using our website and booking services, you agree to our privacy practices.
- You can request data deletion anytime.
- You can opt-out of promotional content.
- Your data is yours — fully protected.